My order has shipped but I can't track it. How can I find out where it is?
What is your Return Policy?
Can I have my order sent to an address other than my billing address?
Are you the same company that makes the infomercial?


My order has shipped but I can't track it. How can I find out where it is?
Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please email us.

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What is your Return Policy?
•We provide a 100% MONEY BACK GUARANTEE for any dissatisfaction. •If you are not satisfied with the item, please email us and we will resolve the situation in a professional manner. •To return the item, please contact us in 24 hour and then return it within 7 days to our HongKong Service Centre at buyer’s own shipping cost. •Please note that shipping charges are not refundable.

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Can I have my order sent to an address other than my billing address?
We only ship to the confirmed address provided by PAYPAL. Please make sure your address in Paypal matches the address you would like us to ship.

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Are you the same company that makes the infomercial?
We are an internet retailer. We are not the company that produces the infomercials and advertises on television, nor are we affiliated with them. That is why we offer so many value priced products. If you have ordered directly from a television infomercial and are currently experiencing problems, please contact that company's customer service directly.

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